At Upakul, we aim to deliver your favorite Cox's Bazar shutki, achar, and other local food products safely and on time. This Shipping Policy explains how we process and deliver your orders.
We currently deliver orders throughout Bangladesh using trusted courier partners.
Orders are usually processed within 1 business day after they are confirmed. Orders placed on weekends or public holidays may be processed on the next business day.
Delivery times may vary depending on your location and the courier service. They may occasionally be affected by weather conditions, public holidays, transportation disruptions, or courier-related delays.
Shipping charges are calculated based on the delivery location and will be shown during checkout before you confirm your order.
Please ensure that the delivery address and phone number provided are accurate. If our courier is unable to deliver your order due to incorrect information or because the recipient is unavailable, additional delivery charges may apply for re-delivery.
If tracking information is available from our courier partner, we will share it with you so you can follow the progress of your shipment.
If your order is significantly delayed or appears to be lost in transit, please contact us. We will work with the courier partner to investigate the issue and provide an appropriate solution.
If you have any questions about shipping or delivery, please get in touch with us.
📧 Email: [email protected]
📞 Phone: +880 1872-741351