Return & Refund Policy

1. Eligible Returns & Replacements

You may request a replacement or refund if:

• You received the wrong product.
• The product was damaged during delivery.
• The product was spoiled or not fit for consumption upon arrival.
• Your order was incomplete or an item was missing.

2. Non-Returnable Items

Due to the nature of food products, we cannot accept returns or offer refunds for:

• Products that have been opened or consumed.
• Products damaged due to improper storage after delivery.
• Orders where the customer changes their mind after delivery.
• Minor differences in color, texture, or appearance that naturally occur in food products.

3. Reporting an Issue

If there is a problem with your order, please contact us within 24 hours of receiving it. To help us resolve the issue quickly, please provide:

• Your order number.
• A brief description of the issue.
• Clear photos of the product and packaging (if applicable).

4. Refund Process

Once we review your request and confirm that it is eligible, we may:

• Replace the affected product.
• Issue a partial refund.
• Issue a full refund, depending on the situation.

Approved refunds will be processed through the original payment method whenever possible. Processing times may vary depending on the payment provider.

5. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched to the courier, cancellation may no longer be possible.

6. Need Help?

If you have any questions about your order or this policy, please contact us. Our team will be happy to assist you.